Your safety is our absolute priority.
Every person who comes to see you from Care & Repair in Powys will carry an identity card. We will always contact you in advance to let you know a visit is due. All of our staff are checked with the government’s Disclosure and Barring Service (DBS) to check for criminal records.
We will also protect your data held in our office so that your personal details are safe.
Our staff are fully trained to carry out a fire safety check and install or provide any equipment identified. All of our Minor Adaptation Officers have been trained in Emergency First Aid.
If work is arranged on your behalf and with your agreement, we will inform you by letter of a contractor visit so that you know in advance who will be calling.
Please ask to see some ID – every time. You will never cause offence to a member of our team, or to our trusted contractors, by asking them to prove who they are with some form of identification.